> For the complete documentation index, see [llms.txt](https://move-solutions.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://move-solutions.gitbook.io/support/support.md).

# Support

Your go-to resource for technical assistance and guidance on all Move Solutions products

## How do I contact support?

Our friendly support team is here to help. For any bug reports or general inquiries, feel free to reach out to us. There are two ways to get in touch with us:

* You can email <support@movesolutions.it>.
* You can submit a call to us at [+39 342 648 6115](tel:+393426486115) directly.&#x20;

### What information should I share? <a href="#what-information-should-i-share" id="what-information-should-i-share"></a>

To help *us* help *you* as efficiently as possible, please be sure to send us all relevant details:

* If your support request relates to a specific device, please make sure to include the Dev\_EUI and the name of the referenced project.
* Can you send us a screenshot to show us what you’re seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful.

Please provide context for efficient assistance. After submitting your request, a member of our team will contact you promptly!

### When will I get a response? <a href="#when-will-i-get-a-response" id="when-will-i-get-a-response"></a>

We aim to respond to every message within 1 business day. At busy times this might not be possible, but we’ll always get back to you as soon as we are able.

Please note our support team works Monday to Friday, from 9 am to 6 pm CET.

***

#### Back to

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[MyMove Documentation](https://move-solutions.gitbook.io/untitled/)
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[Devices Documentation](https://move-solutions.gitbook.io/devices-documentation/)
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