FAQ
Operation and Configuration of Devices
The sensor is off-line, what do I have to do?
Check the antenna: Ensure the antenna is securely screwed in to maintain proper connectivity.
Wait for synchronization: It can take up to 40 minutes from the moment the Gateway turns green (online) on the platform for the sensors to appear. This is the time required for full synchronization.
Check the range: Make sure the sensor is within the Gateway’s range and that there are no obstructions or sources of interference affecting the signal.
Restart if necessary: If the sensor remains offline after 40 minutes, restart the Gateway or reset the sensor to restore communication.
Consult support: If the issue persists, refer to the troubleshooting section of the manual or contact customer support for further assistance.
The gateway is off-line, what do I have to do?
Wait for the Gateway to appear online: It may take up to 20 minutes for the Gateway to appear as online (Green dot) on the platform after powering up.
Check the antenna connection: Ensure all antennas are securely screwed in, as a loose antenna can cause connectivity issues.
Verify the power supply: Make sure the power supply is properly connected and the Gateway is receiving power.
Remove the SIM card PIN (if applicable): If you're using a SIM card, check that the PIN has been removed. If it hasn’t, insert the SIM into a mobile phone, remove the PIN, and then reinsert it into the Gateway.
Manually set the APN for the SIM card: You may need to manually configure the APN (Access Point Name) for your SIM card. Follow the procedure outlined on page 68 of the instruction manual for detailed steps.
Inspect the Gateway for physical damage: If the Gateway remains offline, inspect it for any physical damage, as this could affect its functionality.
Whitelist necessary ports (if connected via LAN): If you're using a LAN connection, ensure that ports 1780, 123, and 22 are whitelisted in your network settings to allow proper communication.
Restart the Gateway: If all steps are followed and the Gateway is still not online, try restarting the Gateway to re-establish a connection.
Contact support if the issue persists: If none of the above steps resolve the issue, consult the manual or contact customer support for further assistance.
How is the operational status of the sensors calculated?
The operational status of devices is indicated as follows:
Online (green tag): The device is functioning correctly and sending data to the system.
Offline (red tag): The device is not sending data to the system.
The operational status is calculated through the following process:
Initial Check: Verify if there is recent information about the device’s last uplink. If no information is available, the device is considered offline.
Time Calculation: Calculate the time elapsed since the device's last uplink.
Time Verification: If more than 35 minutes have passed (extended to 65 minutes for Communication Nodes) without receiving an uplink from the device, it is presumed to be offline. An additional 15 minutes is added to account for possible delays or temporary issues.
Final Decision: If the total time since the last uplink is less than 50 minutes (35 + 15 extra minutes), the device is considered online (for Communication Nodes, it’s 65 + 15 extra minutes). Otherwise, it is considered offline.
What is the impact of the acquisition type of devices, and how does it affect battery life? What strategies can be used to optimize energy efficiency?
Move Solutions IoT sensors primarily consume energy when transmitting data. To optimize battery life, it is advisable to limit the number of data transmissions to what is necessary.
For sensors with periodic operation (e.g., Tiltmeter), choose an appropriate sampling interval. For instance, in most applications, it may not be essential to receive data every 2 minutes; sampling every 30 minutes might suffice.
For trigger-based sensors (e.g., DDS or Accelerometer), adjust the threshold to limit the number of events. If many of the received events are insignificant, increasing the threshold can help reduce the number of events and retain only those of greater interest.
In general, a better signal quality leads to longer battery life.
For Single Channel Nodes, the same considerations apply, but note that the probe connected to the sensor plays a crucial role in energy consumption. Analog interfaces (e.g., Vibrating Wire, mV/V, Potentiometer, Pt100-Pt1000, NTC) typically have lower power consumption and should be preferred when possible.
For detailed information and battery life estimates under common usage conditions, refer to the datasheet for each product. Additionally, the product instruction manual includes an appendix on optimizing battery life.
Management and Use of the MyMove Platform
How to integrate or add devices to MyMove?
To integrate IoT devices into MyMove, Move Solutions creates a user account and a monitoring project immediately after the system is purchased. All agreed-upon devices are included in the project. The customer then decides how to divide the devices into one or more projects and communicates their preferences to Move Solutions. Finally, the customer simply needs to install the devices and access MyMove to manage everything.
Do you have an app for mobile phones or computers?
Currently, we do not have a dedicated app for mobile phones or computers, but our platform is fully accessible via a browser, providing an optimized experience on all devices.
How can I export or download my data?
Currently, to download your data in CSS or other formats, we recommend using the previous version of our platform via this link: Move Solutions IoT Platform.
This feature will soon be available in the upcoming update of MyMove.
Currently, you can create custom reports and download them as PDFs.
How can I access data by selecting sensors on an image?
To access the "Image" mode in Data Explorer, click the "Expand View" button located above the sensor list on the left side.
We have updated the default view from the previous version of our platform to make it easier for all users to select sensors, including those who do not have images of their structure uploaded.
What are the hardware and software requirements for using MyMove?
To use MyMove, purchase a Move Solutions monitoring system with sensors and a gateway. Access the platform via a PC and an internet connection. If the gateway is installed correctly and the devices communicate with it, the data will automatically be displayed on MyMove.
How can I contact support?
Our friendly support team is here to help. For any bug reports or general inquiries, feel free to reach out to us. There are two ways to get in touch with us:
You can email support@movesolutions.it.
You can submit a call to us at +39 342 648 6115 directly.
What information should I share?
To help us help you as efficiently as possible, please be sure to send us all relevant details:
If your support request relates to a specific device, please make sure to include the Dev_EUI and the name of the referenced project.
Can you send us a screenshot to show us what you’re seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful.
Please provide context for efficient assistance. After submitting your request, a member of our team will contact you promptly!
When will I get a response?
We aim to respond to every message within 1 business day. At busy times this might not be possible, but we’ll always get back to you as soon as we are able.
Please note our support team works Monday to Friday, from 9 am to 6 pm CET.Ho
System Security and Reliability
How is data protected?
Data is protected through a series of security measures that cover all levels of the infrastructure, from the network to the database and application. Data encryption is used both at rest and in transit to prevent unauthorized access, safeguarding information during storage and transfer. Access to data is controlled through stringent authentication and authorization mechanisms, allowing only authorized users and services to access the data, thereby reducing the risk of breaches.
Network security is ensured by rules that control traffic between components, limiting access to only necessary services and reducing exposure to external attacks.
Infrastructure activities are continuously monitored and logged, allowing for the detection of suspicious access and anomalous activities to enable prompt intervention. Data is regularly backed up with recovery options, ensuring availability even in case of failures, errors, or attacks.
Additionally, protection measures against common threats are implemented, such as vulnerability detection and DDoS attack protection, along with the application of security updates and patches to mitigate known vulnerabilities. These integrated measures ensure robust data protection and maintain security at all levels of the architecture.
How is the integrity of the collected data and the overall system reliability ensured? What backup and recovery mechanisms are available?
The integrity of the collected data and the overall system reliability are ensured through a series of mechanisms and practices. Data integrity is maintained through application and database consistency checks, data validation and sanitization before storage, and the use of atomic transactions that ensure operations are completed fully or rolled back in case of errors.
System reliability is enhanced through data redundancy and replication strategies across multiple nodes or instances, allowing the system to continue functioning even in the event of failures. Additionally, automated scalability allows the system to adapt to variable loads, maintaining stable and reliable performance during traffic spikes.
Regarding backup and recovery mechanisms, the system employs automatic data backups with the capability to restore to a specific point in time, useful in case of errors or incidents. Recovery processes are regularly tested to ensure that data can be quickly and reliably restored, minimizing the impact of any disruptions.
These mechanisms work together to ensure data integrity and high system reliability, providing robust backup and recovery solutions that protect information and ensure operational continuity.
How is system availability and operational continuity ensured?
System availability and operational continuity are ensured through the use of highly available and scalable infrastructure designed to withstand failures. The system employs redundancy by distributing data and workloads across multiple nodes to prevent single points of failure. Data replication strategies ensure that if a component fails, the system continues to operate without interruptions.
Additionally, disaster recovery plans are implemented, including regular backups and recovery tests to ensure rapid data restoration. Automated scalability allows the system to dynamically adapt to demand spikes, maintaining stable performance and minimizing downtime.
Last updated
Was this helpful?